Last updated: November 14, 2025
1. Billing Model
Customers may choose subscription plans, usage-based pricing, or hybrid models defined in order forms. All pricing is denominated in USD unless otherwise stated.
2. Invoicing
- Invoices are issued monthly and emailed to the primary billing contact.
- Each invoice details usage metrics (minutes, SMS units, seats) and applicable taxes.
- Payment terms default to Net 15 unless agreed otherwise.
All invoices include invoice number, billing contact, billing address, usage breakdown, applicable taxes, and payment due date. Customers may request sample invoices by contacting billing@xuanfengcloud.com.
3. Payment Methods
We accept wire transfer, ACH, or corporate payment cards owned by the customer entity. We do not store card numbers directly; payments are processed through PCI-compliant providers.
Payment processing: Payments are processed through PCI-compliant third‑party providers (e.g., Stripe). We do not store full card numbers on our servers. By submitting payment, you authorize us to share limited billing and account information with payment processors and identity‑verification providers solely for payment processing, fraud prevention, and regulatory compliance.
4. Past Due Balances
Accounts more than 15 days overdue may incur 1.5% monthly finance charges (or the maximum allowed by law). We may suspend services if balances exceed 30 days past due.
5. Refunds
- Subscription fees are non-refundable once the billing period begins.
- Usage-based charges are refundable only when a metering or platform error on our side is verified.
- Service credits may be offered instead of cash refunds at our discretion.
Subscription cancellations take effect at the end of the current billing period unless otherwise specified in writing. Where applicable, pro‑rata refunds for unused periods may be provided at our discretion. Approved refunds or service credits will generally appear within one billing cycle.
6. Billing Disputes
Notify billing@xuanfengcloud.com within 30 days of the invoice date. Provide supporting evidence (call IDs, API logs, screenshots). We investigate within 10 business days and issue adjustments in the next billing cycle if warranted.
7. Taxes
Customers are responsible for applicable taxes, duties, and government charges. We collect taxes where mandated and rely on customer-provided exemption certificates when applicable.
Customers are responsible for providing valid tax exemption certificates where applicable. International customers are responsible for VAT, GST, import duties, or any jurisdiction‑specific taxes unless otherwise stated in the service agreement.
8. Service Cancellation
To cancel, submit written notice 30 days prior to the next billing cycle. Outstanding balances must be settled before cancellation takes effect.
9. Contact
For billing support, email support@xuanfengcloud.com or call +1（201）3493473.
10. Legal Entity Information
Legal Entity: Xuanfeng Technologies LLC
Business Registration Number: 2025-001685967
Registered Address: 30 N Gould St STE R, Sheridan, WY 82801, United States