Last updated: November 14, 2025
1. Scope
This Privacy Policy explains how Xuanfeng Technologies LLC ("Xuanfeng", "we", "us") processes personal information for our cloud communication and telemarketing software services provided to business customers.
2. Data We Collect
- Account information: Company name, contact person, business email, phone number, and billing details.
- Usage data: Logs regarding platform access, API calls, and quality metrics necessary for troubleshooting and analytics.
- Compliance data: Limited identity verification information requested when needed to comply with KYC/AML or telecom regulations.
- Support records: Ticket history, call recordings, and email threads when you contact us.
2.1 Cookies & Tracking Technologies
We use cookies and similar technologies to operate and secure our website, understand usage patterns, and improve service quality. Cookies may include session cookies, security-related cookies, and analytics cookies. You may control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
3. How We Use Data
- Provide, maintain, and improve our products.
- Authenticate users and secure the platform.
- Process invoices and manage accounts.
- Detect fraud and comply with telecom, tax, and export regulations.
- Communicate product updates or operational notices.
4. Legal Grounds
We rely on legitimate interest in operating a secure B2B SaaS platform, the performance of contractual obligations with our customers, and compliance with legal requirements imposed by telecom authorities and regulators.
5. Sharing & Subprocessors
We do not sell personal data. We only disclose data to:
We may also share limited account or billing information with payment and identity verification providers (including Stripe) for the purposes of payment processing, fraud prevention, and regulatory compliance.
- Trusted infrastructure and communications vendors who support our services under signed data processing agreements.
- Regulators or law enforcement when legally compelled.
- Professional advisors (attorneys, accountants) bound by confidentiality.
6. Data Security
We employ access controls, encryption in transit, regular audits, and least-privilege policies. Access to production data is restricted to authorized personnel with business need.
7. Retention
Account and billing records are retained for the duration of customer contracts plus the period required by tax and telecom laws (typically 7 years). Support data and call recordings are retained per customer settings or until no longer necessary.
8. International Transfers
We host data in U.S.-based data centers. When cross-border transfers occur, we rely on contracts and safeguards aligning with GDPR and other applicable frameworks.
9. Your Rights
Depending on your jurisdiction, you may have data protection rights including the right to access, correct, delete, or restrict processing of your personal data. EEA residents may exercise GDPR rights, and California residents may exercise rights under the CCPA/CPRA. To request access or changes, please email privacy@xuanfengcloud.com. We will respond within the time required by applicable regulations.
10. Contact
Questions about this policy can be sent to support@xuanfengcloud.com or mailed to 30 N Gould St STE R, Sheridan, WY 82801, United States.
Legal Entity: Xuanfeng Technologies LLC
Business Registration Number: 2025-001685967
Registered Address: 30 N Gould St STE R, Sheridan, WY 82801, United States